Terms & Conditions

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PAWTRAX LIMITED

Terms and Conditions for use by Consumers purchasing Products via the website

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THEM FOR FUTURE REFERENCE.

PawTrax PATmicro – product description.

The PATmicro is intended to be used as an electronic monitoring and tracking system. It utilises 2 technologies: GPS (SATNAV) and GSM (Mobile Telecom). The PATmicro tracker relies on using SMS text messages sent between the tracker and mobile phone.

These services are provided by other suppliers to PawTrax Ltd. A suitable SIM card for use in the applicable area is required. The user is required to pay for the cost of any sms messages between the tracker and mobile phone.

The system requires connection to these other technologies and enables the user to track to a location with great accuracy in most reasonable circumstances.

It uses a rechargeable lithium poly battery which requires charging at intervals.

General Disclaimer.

The purchaser accepts that a PawTrax tracking product is an aid to the monitoring and tracking of the target object. The nature of the complex technology and the reliance on third party telecommunication systems means that there is no absolute guarantee of performance.

Important

Ensure that the tracker is charged and that a suitable sim is inserted. Read the user guide carefully before use.

Ensure that both GSM and GPS signals can be obtained.

1 Definitions

1.1 “PRODUCTS” - tracking system, including a SIM card that will enable the user to operate the tracker and any other products purchased from the Supplier.

1.2 “SUPPLIER” - PawTrax Limited.

2 Formation of the Contract

2.1 No contract exists between you and the Supplier for the sale of the Products and supply of the Services until the Supplier has received and accepted your order and sends you confirmation by email to the email address that you have given.

2.2 On receipt of the product the buyer is obliged to check for any defects or damage prior to use.

2.3 The Supplier’s website is only intended to be used by UK residents. The Supplier may decline to accept orders from customers who are not resident in the UK or customers who require Products to be delivered outside of the UK. Non UK customers should contact PawTrax prior to ordering.

2.4 The contract is subject to your right of cancellation (see below).

2.5 The Supplier may change these terms of sale without notice to you in relation to future sales.

3 Description and price of the Products

3.1 The description and price of the Products you order will be as shown on the Supplier’s website at the time you place your order.

3.2 The Products are subject to availability. If on receipt of your order the Products you have ordered are not available in stock, the Supplier will inform you promptly, and if requested, refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the Products.

3.3 Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel your order due to an error in the price, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the Products.

3.4 In addition to the price, you will be required to pay a delivery charge for the Products.

3.5 Payment for the Products and delivery charges can be made by any method that is shown on the Supplier’s website at the time you place your order.

4 Warranty

4.1 All Products supplied by the Supplier are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights.

4.2 This warranty does not apply to any defect in the Products arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

4.3 If the Products supplied to you develop a defect whilst under warranty, or you have any other complaint about the Products, you should notify the Supplier in writing at the address or email address shown below.

5 Delivery

5.1 The Products you order will be delivered to the address you give when you place your order.

5.2 If delivery cannot be made to your address, the Supplier will inform you as soon as possible, and refund or credit you for any sum that has been paid by you or debited from your credit/debit card for delivery.

5.3 If there is no one at the address given who is competent to accept delivery of the Products, you will be notified of an alternative delivery date or a place to collect the Products.

5.4 Every effort will be made to deliver the Products as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

5.5 You will become the owner of the Products you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

6 Your right of cancellation

6.1 You have the right to cancel the purchase at any time up to the end of seven working days after you have received the Products. A working day is any day other than weekends and bank or other public holidays.

6.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand or post or email, at the address or email address shown below, giving details of the Products ordered and (where appropriate) their delivery.

6.3 If you do not return the Products as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the Products, including the purchase price.

7 Liability

7.1 This condition sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:
(a) any breach of this agreement;
(b) any use made by you of the Services; and
(c) any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this agreement.

7.2 Nothing in these conditions limits or excludes the liability of the Supplier:
(a) for death or personal injury resulting from negligence; or
(b) for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by the Supplier; or
(c) for any liability incurred by you as a result of any breach by the Supplier of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Products and Services Act 1982.

7.3 Subject to condition 10.2, the Supplier shall not be liable for any loss of profit or any indirect, special or consequential loss (whether caused by the negligence of the Supplier, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services or their use by you.

7.4 The Supplier shall not be liable to you or be deemed to be in breach of this agreement by reason of any delay in providing, or any failure to provide, any of the Supplier’s obligations in relation to the Services, if the delay or failure was due to any cause beyond the Supplier’s reasonable control. For the avoidance of any doubt this includes but is not limited to any failure in the network service levels or roaming agreements referred to in condition 7.2.

7.5 The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the provision of the Services shall be limited to the price paid for the product.

7.6 You acknowledge that no telecommunications or tracking technology can be guaranteed to operate in all circumstances and at all times. The Supplier cannot be held liable for any loss due to any technology or communications failure.

8 Applicable law
These terms and the supply of the Services will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Nothing in these Terms and Conditions affects your Statutory Rights.

PawTrax Limited, registered in England and Wales with Company number

Registered Office address: 36 Midway Sutton Surrey SM3 9EL

Trading address: 36 Midway Sutton Surrey SM3 9EL

EMAIL : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PHONE: 07759 130866 or 0701 PAWTRAX

Available Now!

The PATmicro GPS Dog and Cat Tracker is now available.

2,500 dogs go missing every week in the UK and more than 3000 cats. Don't let yours be one of them.

No contract, no subscription, no more lost pets!

Spotters Wanted

We are looking for pet lovers to act as volunteer PawTrax™ spotters or 'PawTrackers'. Are you a Taxi, Lorry or Bus Driver? Do you regularly take your dogs to parks?

Become a PawTrax Spotter

Details Here